Last updated on November 6, 2021
1.0 What data we collect
1.1 We collect personal identification information (name, email address, phone number, address, nationality and date of birth).
1.2 We also collect other relevant immigration details or your immigration history which you provide to us.
2.0 How we collect your data
2.1 We collect your data when you provide this online via our online booking system.
2.2 We collect your data when you provide this online via our online forms.
2.3 We collect your data when you provide it via email.
2.4 We collect your data when you provide it over the telephone or in person.
3.0 How we use your data
3.1 We use your data to process your service.
3.2 We use your data to send you news and offers via an email newsletter.
4.0 How we store your data
4.1 We store your data securely on a central CRM system that is password encrypted. You electronic documents are stored securely on Dropbox which is password protected.
4.1 We store your data electronically for a period of 6 years. After this time it is removed from our database.
5.0 What are your data protection rights?
5.1 The right to access. You have the right to request copies of your personal data. We may charge you a small fee for this service. Any requests must be put in writing by email to us.
5.2 The right to rectification. You have the right to request that we correct any information you believe is inaccurate.
5.3 The right to erasure. You have the right to request that we erase your personal data, after a period of 6 years. Under the terms of our regulatory body, we are required to keep your personal data for a period of 6 years.
5.4 The right to restrict processing. You have the right to request that we restrict the processing of your personal data, under certain conditions.
5.5 The right to object to processing. You have the right to object to us processing your personal data, under certain conditions
5.6 The right to data portability. You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
1.2 You can at any time change or withdraw your consent from the Cookie Declaration on our website.
1.4 Your consent applies to the following domains: visapositive.com
2.0 What are Cookies?
2.1 Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
3.2 The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
4.0 What types of cookies do we use?
4.1 Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and book appointments.
|DYNSRV||This cookie is used for load balancing purposes to decide which server to send the visitor.|
|This cookie is set by Stripe (payment provider) to facilitate the payment of online bookings.|
|_cfduid||The cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.|
4.2 Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.
|These cookies are set by Google. We use them to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.|
|fr||The cookie is set by Facebook to show relevant advertisements to the users and measure and improve the advertisements. The cookie also tracks the behaviour of the user across the web on sites that have Facebook pixel or Facebook social plugin.|
4.3 Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.
5.0 How can I control the Cookie Preferences?
Should you decide to change your preferences later through your browsing session, you can do so here:Revoke consent
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.
6.0 How to contact us
6.1 Our contact details can be found here