Terms & Conditions

Last updated on November 09, 2020

1.0 General terms

1.1 Visa Positive Ltd (herein referred to “We/Us”) is registered as a limited company in England & Wales. Our Companies House number is: 07757943. We are authorised and regulated to provide immigration advice and services by the Office of the Immigration Services Commissioner (OISC) and our Registration Number is F201100389.

1.2 This site is not a government website and we are not affiliated with any of its agencies, embassies or diplomatic posts.

1.3 We offer professional legal advice and immigration services to private and corporate clients for UK visas.

1.4 If you prefer to apply directly to the UK Home Office, UK embassy, diplomatic post or respective agency, you can find details on how to contact them here.

1.5 We are not deemed your immigration consultants or legal representatives on your immigration matter or application merely through your visit to this Site or by you providing us information or documentation via our online form, e-mail or post.

1.6 We are formally instructed as your legal representatives once we have sent you our client care letter and you have accepted the terms of service laid out within the letter through signature and payment.

2.0 UK Visa Services

2.1 Consultations are non-refundable and limited to 60 minutes. Re-booking requires another a new online booking with a new payment. Cancellations require 24 hours notice with fee forfeiture.

2.3 Full Representation Services contain specific terms of service.

2.4 In any event, We take no responsibility for the overall outcome of the decision as this is the decision taken by a government immigration and visas official.

3.0 Other Visa Services

3.1 Our service is limited to representation and submission of your processed visa application. We take no responsibility for the overall outcome of the decision.

3.2 Service fees are required in full prior to any service being provided.

3.3 Government application fees & all other third-party fees are liable to change at any time – you are responsible for all consular/gov’t fees.

3.4 Visa processing times are at the discretion of the immigration department.

3.5 Refund of service fees are only due in exceptional circumstances.

4.0 Cooling Off Period

4.1 You waive the right to the 14 day “cooling off period” as your service will start immediately.

4.2 If you cancel any full representation service after you have signed and paid but before you have received your initial contact from our migration/immigration lawyers then we shall be entitled to keep 20% of the service fees.

4.2 If you cancel any paid consultations then no-refund shall be due as we can not offer the reserved time-slot to another client.

5.0 Variations

5.1 We may revise these terms at any time & without notice. Our Site is also updated on a regular basis. By using this web site you are agreeing to the current version of these terms & conditions.

6.0 Disclaimer

6.1 The information on this Site is provided by us. Every effort has been taken to ensure that the information on this Site is correct at the time of publication.

6.2 We endeavour to keep the information up to date and correct. We make no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability or suitability of the information. Any reliance you place on such information is therefore strictly at your own risk.

6.3 We do not accept any responsibility for any errors in the content or for any losses (financial or otherwise) that are incurred for information taken from our Site or any of our services.

Privacy Policy

Last updated on November 27, 2020

1.0 What data we collect

1.1 We collect personal identification information (name, email address, phone number, address, nationality and date of birth).

1.2 We also collect other relevant immigration details or your immigration history which you provide to us.

2.0 How we collect your data

2.1 We collect your data when you provide this online via our online booking system.

2.2 We collect your data when you provide this online via our online forms.

2.3 We collect your data when you provide this via email.

2.4 We collect your data when you provide this over the telephone or in person.

3.0 How we use your data

3.1 We use your data to assess eligibility for your immigration or migration visa.

3.2 We use your data to process your visa application form.

3.3 We use your data to send you news and offers via an email newsletter.

4.0 How we store your data

4.1 We store your data securely on a central CRM system that is password encrypted. You electronic documents are stored securely on Dropbox which is password protected.

4.1 We store your data electronically for a period of 6 years. After this time it is removed from our database.

5.0 What are your data protection rights?

5.1 The right to access. You have the right to request copies of your personal data. We may charge you a small fee for this service. Any requests must be put in writing by email to us.

5.2 The right to rectification. You have the right to request that we correct any information you believe is inaccurate.

5.3 The right to erasure. You have the right to request that we erase your personal data, after a period of 6 years. Under the terms of our regulatory body, we are required to keep your personal data for a period of 6 years.

5.4 The right to restrict processing. You have the right to request that we restrict the processing of your personal data, under certain conditions.

5.5 The right to object to processing. You have the right to object to us processing your personal data, under certain conditions

5.6 The right to data portability. You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

1.0 Cookies Policy

1.1 This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

1.2 You can at any time change or withdraw your consent from the Cookie Declaration on our website.

1.3 Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

1.4 Your consent applies to the following domains: visapositive.com

2.0 What are Cookies?

2.1 Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

3.0 How do we use Cookies?

3.1 As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

3.2 The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

4.0 What types of cookies do we use?

4.1 Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and book appointments.

NamePurpose
DYNSRVThis cookie is used for load balancing purposes to decide which server to send the visitor.
_stripe_mid
_stripe_sid
This cookie is set by Stripe (payment provider) to facilitate the payment of online bookings.
_cfduidThe cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.

4.2 Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.

NamePurpose
_ga
_gcl_au
_gat
_gid
These cookies are set by Google. We use them to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
frThe cookie is set by Facebook to show relevant advertisements to the users and measure and improve the advertisements. The cookie also tracks the behaviour of the user across the web on sites that have Facebook pixel or Facebook social plugin.

4.3 Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

5.0 How can I control the Cookie Preferences?

Should you decide to change your preferences later through your browsing session, you can do so here:

Revoke consent

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.

6.0 How to contact us

6.1 Our contact details can be found here