Terms of Service

Last updated on November 06, 2021

These terms & conditions act as an agreement between Visa Positive and the client. Visa Positive reserves the right to add additional terms and conditions where applicable.

Visa Positive (herein referred to as “WE” , “US” & “OUR”) is registered at 50 Liverpool Street, London, EC2M 7PY. We are a registered by the Office of the Immigration Services Commissioner (OISC) to provide immigration advice and services. Our registration number is F201100389.

The term “client” (herein referred to as “YOU” “YOUR”) applies to dependants, any client of yours or any third party to whom we will provide the Service.

The term “Service” means the provision of our advice to you for your UK immigration application [issue].

The terms “Home Office” & “UK Visas & Immigration relates to the UK Government department that decides and issues visas to foreign nationals, in line with UK Immigration Law.

1. Service

1.1 Our advice service is a one-off service under which we will provide you with advice (consultation) relating to your UK immigration application [issue].

1.2 Our service is one that is not available directly from the UK Home Office / UK Visas & Immigration.

1.3 Our service is limited to advice only. We are not deemed as representatives on your application through the provision of an advice session.

1.4 Our service is non-refundable, non-extendable and non-transferable. We will only reschedule your service in instances where you can demonstrate a last minute emergency has occurred.

1.5. Rescheduling will incur a charge of 50% of the original booking price.

2.0 Limitations

2.1 Our service is limited to advice (consultation) only.

2.2 We are not deemed as representatives on your application through the provision of an advice session.

2.3 No guarantee exists in the overall outcome of your immigration application or appeal and we are not responsible for the final decision taken on your application or appeal by the UK Home Office / UK Visas & Immigration.

2.4 Our advice is limited to your circumstances, information provided by you and advice offered applies to your circumstances only at the time of consultation.

2.5 Our advice is limited to UK immigration law only.

2.6 Our advice does not cover laws outside of immigration.

2.7 Our advice does not cover immigration laws of countries outside of the UK.

3.0 False information or documents

3.1 In instances where we discover you have provided falsified information or documents then your service will be terminated immediately.

3.2 You will not be entitled to any future service in this instance.

3.3 In instances where you have not provided us with a true record of your immigration history then your service with us will be terminated.

4.0 Liabilities

4.1 We are not liable for any financial loss incurred by you at any point prior to, during or after our service.

4.2 We are not liable for any changes to the immigration rules.

4.3 We are not liable for any delays, cancellations or in-eligibility towards your immigration application if at any point prior to, during or after our service.

4.4 We are not responsible for any errors caused by the Home Office or relevant authorities following our service.

5.0 Payment

5.1 A payment in full is required before the provision of any services.

5.2 All services must be booked on our website and payment must be made using your account.

6.0 Cancellation

6.1 Our services may be cancelled at any time up to the point of your appointment.

6.2 Cancelled appointments are non-refundable as your appointment slot cannot be offered to another client.

7.0 Complaints

7.1 If at any stage you have any concerns regarding the conduct of your service, please raise them with us via e-mail to [email protected]

7.2 Complaints will be investigated within 3 weeks.

7.3 Complaints about our service where more than 2 calendar months have passed will not be investigated.

7.4 If you wish to pursue your complaint through other channels, you are entitled to contact the OISC at any time. Their details are:

Complaints Team
5th Floor,
21 Bloomsbury Street
London WC1B 3HF


7.5 The OISC is a public body, which regulates immigration advice and services within the UK. The OISC may review your file as part of their regulatory role.

8. Variation of terms

8.1 We may revise these terms at any time & without notice.

8.2 Our site is also updated on a regular basis.

8.3 By using this site you are agreeing to the current version of these terms & Conditions.

9. Disclaimer of Warranty

9.1 The information on this site is provided by us.

9.2 Every effort has been taken to ensure that the information on this site is correct at the time of publication.

9.3 We endeavour to keep the information up to date and correct.

9.4 We make no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability or suitability of the information.

9.5 Any reliance you place on such information is therefore strictly at your own risk. We do not accept any responsibility for any errors in the content or for any losses that are incurred for information taken from our site.

9.6. Visa Positive is a private limited company. We are authorised and regulated to provide immigration advice and services. We are not part of, affiliated with or in any way linked to any Government department.

9.7 We do not have the power or mandate to grant any visa to you.

9.8 Our service is limited to providing advice (consultation) to you about your immigration matter.