Covid-19 (Coronavirus) Policy

Last updated on March 23, 2021

Coronavirus continues to impact daily life in the UK and all our staff are still working from home. It is currently classed as a ‘moderate to high’ threat in the UK, and as such we are issuing this guidance & policy for important health and safety measures.

To ensure we all stay healthy and minimise risk, we ask that you be prepared, be careful, and be considerate.

We will review this policy and keep it updated as the situation progresses.

Since Monday 16 March 2020 we still continue to impose the following safety measures.

  1. We will not see any client at the office for face-to-face meetings. This applies to all new and existing clients. All communication can be done via telephone, email, video calls & text messages.
  2. All existing clients will be required to send us documents by electronic methods only. We will no longer be handling physical documents. Electronic delivery methods can be discussed with your caseworker.
  3. For any face-to-face meetings over the coming months we kindly ask you, our client, not to shake-hands with our staff, to stand/sit at least 2 meters from us and to not touch our personal items such as phones, laptops and alike.

Thank you for your understanding. This is to ensure the health and safety of our clients and staff. No exceptions will be made to the above.